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Terms of use

  • General

The use of the website and the services of www.xaralampidis-kde.gr assumes that the user agrees with the following terms of use, which apply to the content of the website. The user must carefully read these terms before using the services of the website and if he does not agree not to use the services and its content.

The website www.xaralampidis-kde.gr is the online store of the company Charalampidis Dimosthenis & Co. O.E. with VAT number 081715458, DOY: Ptolemaidas. The headquarters of the company is located at 14 An. Nikolaidis & Konstantinoupoleos Street, Ptolemaida, Postal Code 50200.

  • Copyright

The design of the website, the texts, the graphics, the logo and the images, constitute the composition of all the content and constitute the intellectual property of the company Charalambidis Dimosthenis & Co. O.E. or its satisfied partners and are protected according to the provisions of Greek law, European law and international conventions. Any reproduction, republishing or distribution of the content of the www.xaralampidis-kde.gr page without the written approval of the company Charalampidis Dimosthenis & Co. O.E. is prohibited.

  • Personal Data and Security

The company Charalambidis Dimosthenis & Co. O.E. understands the importance of securing personal data, as well as electronic transactions, and has taken all the necessary measures for the maximum security of transactions. The personal data you declare on www.xaralampidis-kde.gr is used exclusively by it and the companies cooperating with it, for the purpose of promoting and executing the business relationship.

  • Customer Obligations and Rights

The company Charalambidis Dimosthenis & Co. O.E. has as its sole purpose the sale of products and services to its customers. In order to provide the best service to its customers, it is necessary to request specific information regarding the completion and processing of their order. Customers in the online store of xaralampidis-kde.gr must fill in the information required by the relevant form, accurately, in order to be able to make the purchases they desire. In the event that the shipping address of the order is declared incorrectly, the responsibility rests exclusively with the customer.

The company keeps a record of all orders, which can be destroyed if requested by the customer. Each customer has access to their orders through their personal account and the Order History option. In the personal account, only two codes are needed, the login code (username) and the personal secret security code (password). The user can change the password as often as desired and is responsible for maintaining its secrecy from third parties. In case of loss or leakage of the code, the user is obliged to inform the company immediately, because otherwise the company is not responsible for the use of the secret code by other persons.

The company ensures the correctness of the electronic handling until the assignment of the order with technical means that monitor all stages of data entry, detect any errors in the electronic handling and inform with automatic messages about their correction. In addition, it does not reveal the personal data and information of users in any way. They are used exclusively for the execution of transactions. All information is encrypted and stored with absolute security.

The customer acknowledges that the rendering of colors may deviate from reality in terms of hues and tones, as they are rendered by electronic machines, the settings of which are affected by many parameters and defined by the capabilities of each machine and the individual user.

When you place your order through the online store www.xaralampidis-kde.gr, you have the option to cancel your order within the same day that you placed the order. The customer has the possibility to return the purchased products within 14 days from the moment of receipt. In case they are not returned within 14 days, then the company Charalambidis Dimosthenis & Co. O.E. is not obliged to accept any return or replacement of the product.

  • Exceptions to the right of withdrawal

The right of withdrawal does not apply in the event that the products are manufactured according to the specifications set by you as a consumer or that are not in stock and require a special order from the (supplier/manufacturer) as well as products which, after delivery , due to their nature, are inextricably mixed with other elements.

  • Privacy

Charalambidis Dimosthenis & Co. O.E. is responsible for the protection of personal data, according to the law. with registered office in the city of Ptolemaida at 14 An. Nikolaidis & Konstantinoupoleos Street, PO Box 50200. Legally represented with GEMI number: 011731736000, VAT number: 081715458 and D.O.Y Ptolemaida, e-mail info@xaralampidis-kde.gr, call center 24630-26526.

The information that the customer is asked to fill in is first and last name, postal address, city, country, e-mail address and telephone number. In addition, during the visit to the www.xaralampidis-kde.gr page, information such as the browser used, the visitor's IP address or information about the products he saw. The collection and processing of such personal data is done when visiting, registering, connecting to an existing account or ordering products on the company's website. The data is used only in accordance with the applicable legal provisions and this privacy policy and, as the case may be, with the consent of the visitor, customer, registered user.

The visitor retains the right to delete or correct incorrect personal data, the right to delete his personal data as well as the right to receive a copy of personal data. The visitor, if he is a registered user, can claim his rights by connecting to the customer account and processing them immediately or delete his account completely. The data that must be stored due to legal, institutional or contractual obligations for the preservation of commercial documents will remain in a secure environment at Charalambidis Dimosthenis & Co. O.O. as required by law.

The details of the users (name, occupation, e-mail address, residential address, landline phone, mobile phone, etc.) and the transactions of the users of the online store are considered confidential, as in the usual transactions in a commercial store. Users, when providing their information in the context of their transactions, as well as herewith, will be informed by the company that maintains commercial documents and will remain in a secure environment at the company Charalambidis Dimosthenis & Co. O.E. and consent and accept the imminent processing of these personal data elements, for the needs of the smooth and smooth transaction between the parties, as well as the transmission of these data to recipients who will be specifically identified and are the company's employees and employees in the context of processing the contract being drawn up. The existence of the right of access and the right to object is also hereby notified. It is ensured that only authorized employees have access to transaction information and only when necessary, e.g. to process orders. For the rest, the company keeping commercial documents will remain in a secure environment at the company Charalambidis Dimosthenis & Co. O.E. undertakes not to disclose the details of customers and their transactions, unless it has a written authorization from them, or this is required by a court decision or a decision of another public authority. The personal data declared in the company's online store are used exclusively by it or companies collaborating with it, for the purpose of supporting, promoting and executing the business relationship, promoting goods and informing customers. All documents and electronic data that will be exchanged between the parties in the context of the sale will be kept by the company. The customer can access them if they wish.

The data of the visitors may be transmitted to cooperating providers of promotional services or others related to the purposes of the company Charalambidis Demosthenis & Co. O.O. services. The cooperating companies have been carefully selected and are committed to the company with a relevant contract that also concerns the protection of personal data, are located within the European Economic Area, are subject to the relevant EU legislation and provide the highest possible level of security. The visitor reserves the right to oppose or delete such actions at any time. The data may also be forwarded to official authorities if there is a legal obligation or court order. The same applies in the event that the company Charalambidis Dimosthenis & Co. O.E. has the right to do so, for the prosecution of criminal offenses or for the protection and enforcement of its rights and claims. Data is also transmitted to third parties for the proper execution of contracts in the cases of delivery of goods to transport companies and to companies providing postal services, as defined by placing the order, as well as during the payment process, they are not recorded or stored the payment information during that transaction, such as credit card numbers or other banking or other information. This information is provided directly to the respective payment service provider exclusively.

  • Secure Transactions

The SSL (Secure Sockets Layer) protocol is today the global standard on the internet for certifying websites to web users and for encrypting data between web users and web servers. An encrypted SSL communication requires that all information sent between a client and a server be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information in transit. In addition, all information sent with the SSL protocol is protected by a mechanism that automatically checks if the data has been changed in transit.

In addition, personal security is the password you give when you become a member of www.xaralampidis-kde.gr. In order to present any of your personal information, you must first provide your username and password. For this reason, you must keep this information well so that it does not risk falling into the hands of third parties.

Finally, let us remind you that the credit card details are not stored in the company's storage media during the transaction, but are registered directly in a secure environment of the cooperating bank that has undertaken the routing of the cards.

All transactions you carry out through www.xaralampidis-kde.gr are governed by International and European law, which regulates matters related to electronic commerce as well as by the Consumer Protection Law (Law 2251/1994), which regulates issues related to distance selling.

  • Availability of Goods

Available products, features and prices of our products are at www.xaralampidis-kde.gr. Our company guarantees timely information to its customers regarding the availability or non-availability of its products, but bears no responsibility for their availability. In addition, every effort is made to immediately update prices, features, descriptions, shipping and many other information on all products, however we would recommend contacting the store before completing the order to avoid any mistakes . 24% VAT is included in the listed prices. The online store of Charalambidis Dimosthenis & Co. O.E. reserves the right to adjust prices without being obliged to inform the consumer.

  • Orders and Consumer Protection

Orders placed through the online store www.xaralampidis-kde.gr constitute distance sales contracts, which are governed by the legislative framework of Law 2251/1994 (as it currently applies) and the amendments referred to in PD 131/2003 ( Official Gazette A' 116/16.05.2003) as well as the adaptation of the Greek legislation to Directive 2011/83/EU of the European Parliament and of the Council of October 25, 2011, on consumer rights, amending Directive 93/13/EEC of the Council and Directive 1999/44/EC of the European Parliament and of the of the Council and the repeal of Directive 85/577/EEC of the Council and Directive 97/7/EC of the European Parliament and of the Council, which was published in the Official Journal of the European Union, with number L 304 of 22.11.2011 as it was put into effective from 13/06/2014.

The user has the right to enter into a valid order through the online store, as long as he is legally competent in compliance with the provisions of the Greek Civil Code (as long as he has completed the eighteenth year of age and is not under judicial assistance regarding the conclusion of a sales contract). Orders can also be placed by legal representatives of legal entities. The company Charalambidis Dimosthenis & Co. O.E. reserves the right to claim the return from the supervisor or guardian of any orders made by legally incompetent persons.

  • Methods of Ordering

You can obtain the items presented on www.xaralampidis-kde.gr in the following ways:

Order through the e-shop.

Order by phone at (+30) 24630-26526

Order by email at info@xaralampidis-kde.gr

Directly from our store at 14 An. Nikolaidis & Konstantinoupoleos, Ptolemaida, 50200.

  • Payment methods

For purchases from the online store www.xaralampidis-kde.gr of the company Charalampidis Dimosthenis & Co. O.O. has the following payment methods:

Payment by credit card

It is possible to pay via credit, debit and prepaid cards of Visa, MasterCard, Maestro, AmericanExpress.

When you choose a credit, debit or prepaid card as a payment method, you are automatically transferred to the secure environment of the National Bank.

www.xaralampidis-kde.gr is not involved in the online payment process by credit, debit or prepaid card and does not store your card details.

Payment by bank deposit

The deposit can be made to the following account:

National Bank

Beneficiary: Charalambidis Dimosthenis & Co. O.E. 

Account number: 449/440289-82

IBAN:  GR2801104490000044944028982

In case of deposit you should send the proof by e-mail to info@xaralampidis-kde.gr so that we can track your payment.

Otherwise you can send us the details:

1) Deposit bank

2) Date/time of filing

3) Full name

4) Deposit amount

This way we will be able to immediately track your payment and proceed with sending your order.

In case your credit card is not approved by your bank, the company reserves the right to cancel your order.

  • Shipping Products

Products are shipped to the regions of Western Macedonia.

Delivery Time: 20 Working Days

The consumer has no obligation to pay if he does not receive the legal document receipt/invoice. 24% VAT is included in the shipping costs. Please let us know if there are any difficulties accessing your site.

Orders are processed Monday through Friday (excluding holidays). If your order is placed on a Saturday or Sunday, it will be approved, prepared and shipped the next business day. During times of increased demand, the delivery time of goods may be increased (e.g. holiday season).

If for reasons of force majeure there is a delay with your order, then we will contact you to advise of dispatch and delivery.

Orders are delivered within eight business hours (9:00am – 5:00pm) excluding Saturdays, Sundays and holidays. The timetables of each shipment are set unilaterally by the Charalambidis Demosthenis & Co. O.E. company.

In cases where the customer/user cannot receive on the day or time set for him, our company re-sets a delivery day and notifies the customer/user.

  • Responsible for Receiving on behalf of the customer

The receipt in any case is made by the person referred to in the order as the recipient by showing his police ID or passport or in general a public document suitable for proof of identity in the event that the person referred to in the order as the recipient cannot receive himself, he should to notify us in writing to the e-mail address of the company Charalambidis Dimosthenis & Co. O.E..

  • Inaccessible Areas

In the event that the delivery address given by the customer / user is difficult to access by means of transport of the company / transport agency (e.g. a truck) or entry to the means of transport of the company / transport agency is not allowed, then please let us know by the registration of the order so that the appropriate measures are taken. In the event that the information is not given, then the company / transport agency has the right to deliver the products to you at the nearest point accessible by the means of transport or to request an additional fee from the customer / user for the delivery of the goods to the sidewalk of the entrance.

  • Time of Delivery of Goods

The processing of orders and their delivery is completed according to the delivery time of the product.

The processing of orders and their delivery is completed within 20 working days of the order at the latest.

  • Packaging and Installation

www.xaralampidis-kde.gr undertakes the packaging of your order at no additional cost to you. The prices do not include the installation of the products.

  • Pricing Policy

The customer always pays the price indicated in the price lists at the time of the order. The prices listed on each product refer to final prices with Value Added Tax (VAT) and do not include shipping costs. Shipping costs when charged to the customer, are automatically calculated on the order form after you enter the shipping address (postal code).

  • Sublisting of Products

The terms and conditions described apply to all products purchased from the online store of Charalambidis Dimosthenis & Co. O.E. through the internet at www.xaralampidis-kde.gr.

When you place your order through the online store of Charalambidis Dimosthenis & Co. O.E., you have the option to cancel your order within the same day that you placed the order.

In case you wish to return goods due to a change of mind, you will need to send a request to info@xaralampidis-kde.gr with your proof of purchase and your order form. The products you wish to return must be in perfect condition, with unopened packaging as received. You are responsible for the cost of returning the products unless the product is covered under warranty due to a manufacturing defect. In case you open the packaging of the product, you should take care of the condition of the returned products from the moment they are delivered to you until the moment you deliver them to the company's central warehouses at the address An. Nikolaidis & Konstantinoupoleos 14, Ptolemaida, TK 50200.

The customer has the possibility to return the purchased products within 14 days from the moment of receipt. In case they are not returned within 14 days, then the store Charalambidis Dimosthenis & Co. O.E. is not obliged to accept any withdrawal or replacement of the product.

  • Exceptions to the right of withdrawal

The right of withdrawal does not apply in the event that the products are manufactured according to the specifications set by you as a consumer or that are not in stock and require a special order from the (supplier/manufacturer) as well as products which, after delivery , due to their nature, are inextricably mixed with other elements.

  • Product Warranty

The company Charalambidis Dimosthenis & Co. O.E. undertakes to replace any defective product, or product that has been damaged or destroyed during transport. In case of receipt of a defective or damaged product, contact immediately the company Charalambidis Dimosthenis & Co. O.O. at 24630-26526. Then place the product in its original packaging and send it to our central warehouses to determine the problem. After a relevant check, the product change is approved and within 15 working days the customer receives back the new product.

The warranty does not cover normal wear and tear, products placed outdoors or in a wet environment, or non-domestic use, unless stated. In any case, it is considered that the check for any damage is carried out within 14 days from the date of receipt. In the event that a problem or damage is reported within 14 days, it is necessary for the consumer to have photos of the products available before their packaging is opened, in order to establish whether these have been caused by the transport company.

The warranty is valid from the date of purchase of the product from the company and this is proven by the proof of purchase. The warranty covers anything caused by construction or materials but not damage from wear and tear, mishandling or improper installation. 

The product warranty does not include the dispatch of the company's technicians, as well as the transportation to replace the product to and from the customer's premises, services are billed separately and are not part of the warranty. The warranty covers the product and not its transport. Under no circumstances will the purchase price of the product be refunded.